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Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements.

(1) All Clear Balance pending in the Advance Account maybe refunded to the Customer, on request of the Customer unless otherwise indicated, including without limitation, if Customer has violated the OFAC Provision in Section 4 or if Customer has violated any other term of this Agreement. Such request must be sent to Parent in the manner prescribed by Parent.
(2) All bank charges applicable and a reasonable processing fee will be deducted from this amount. All Refunds and Reimbursements will take up to 14 Business Days from the date of receipt of the request, to process.
(3) Dushi Solutions will not be responsible for any differences in the reimbursement amount due to Fluctuation in International Currency rates. Dushi Solutions will determine in its sole discretion appropriate conversion rates for currency exchange
(4) Dushi Solutions will not refund any amount that has already been debited to the Customers Advance Account under any circumstances.
(5) Refunds are only issued for software failures. Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements.
(6) Refunds are determined on individual circumstances and only issued once our technical staff determines that the software has a fault. In any case, refunds are not issued after 30 days from the purchase date even if the software has a fault.
(7) Installation and update services are not refunded
(8) Domain Name Registration charges are not refundable. Also Domain, Hosting or other web products renewals are not refunded
(9) Should we receive a charge back or disputed payment, all services will be revoked until any disputed amounts have been repaid.